Sunday, September 30, 2012

How to deliver constructive feedback


They say that practice makes perfect. And that cannot be truer than with OCMC. But, all the practicing in the world is not helpful if as team members we are not given feedback on what we can improve upon and what we are doing well.  Although, we need it and may not ask for it there is one thing that feedback should always be; constructive, but what is constructive feedback? It is defined as: "Communication which alerts an individual to an area in which his/her performance could improve."(en.wikibooks.org/wiki/Managing_Groups_and_Teams/Glossary)

It is important to note that constructive feedback is not criticism, but there are certain things that must be kept in mind when delivering feedback, including: 

  • Reinforcing positive behavior
  • Suggesting an alternate behavior 
  • Being specific rather than general
  • Delivering the feedback as soon as possible after the presentation or event
  • Being sensitive to the presenter's feelings 
  • Ensuring that the feedback is directed at the behavior that needs to be improved rather than at the presenter

The members of the OCMC team keep these general rules in mind when delivering feedback to fellow teammates during practice by using a strategy called "commend, recommend, commend." Each time that a group or individual presents we are required to give feedback. During these feedback sessions we commend an aspect of the presentation that we enjoyed or found effective, offer a specific and useful recommendation of something that can be improved upon and then acknowledge another aspect of the presentation that we thought was well done or engaging. 

 Using a "commend, recommend, commend" strategy allows the members of the OCMC team to receive feedback in a supportive rather than critical way that lets them know that it is okay to make mistakes and that their teammates are there to help. 

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